Refund policy

Thanks for shopping with O'K9 Products.

If you are not entirely satisfied with your purchase, we're here to help.

Returns : Please contact us at sales@ok9products.co.uk within 7 days of your purchase.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.